Customer Reviews


Your review is important to our ongoing commitment to providing the best service to our customers. Please take a moment to click any of the links to the right to leave a review about your positive experience with FA Design Build.

Houzz:
We are fortunate to partner with FA Design Build and Flooring America to make our customers experiences even better. Jessica Cannon and the entire team at FA Design/Flooring America handles our clients as if they were their own to ensure their experience is outstanding. They make it easy to do business, which in turn makes things easier for us and our clients.
Reico Kitchen & Bath
 
This was my first renovation experience. We had to renovate one existing bathroom and add a new smaller bathroom in our townhouse. This job required the contractor to add rough in for new bath, move pipes for fire sprinklers, move wall, new walls, new doors framing, tiles, new ducts etc. 
Despite some initial delays Flooring America did a phenomenal job. 
– We got quotes from 4 other Angie’s list A rated contractors. FA was by far the best value. 
– Briton, Jessica and Carlos were the project managers, designer and contractor. They were professional and nice to work with. 
– The workers were very profession, they padded the floors, used dust screens/tarps to cordon off the construction ares. 
– We specified in the contract that we would be buying the accessories, tiles, faucets, vanities etc. All communication was done via email, FA would confirm every purchase before I put in the order. 
– We are very happy with our new bathroom and will work in FA again!
Sandeep Kuthyar, Fairfax, VA
My new kitchen is AMAZING! From the start of design through the end of construction, the FA Design Build team was right there. They were responsive, answered every question we had thoroughly, and their estimate for the project was right on target. And Jessica’s design was everything I wanted — With everything in its proper place, I’m enjoying cooking again! I highly recommend the team from FA Design Build.
Madison Street
Google:
Naomi Hattaway
a month ago
FA Design Build has our stamp of approval. From a stellar team of contractors to a precise process by which they write and offer their quotes, we would be hard-pressed to use anyone else!
Kevin Taylor
4 months ago
The go-to for kitchen remodeling. For me the best part is the detailed showroom, where you can explore all the options. My wife and I were stuck and could not decide until we came here. Friendly staff were truly the experts we needed to …More
james pomeroy
8 months ago
We have had FA Design Build of Fairfax do two flooring jobs in our home and are completely satisfied with both jobs. The basement flooring job was straightforward, while the kitchen job was much more involved. It required removal of old …More
Rhonda Shaw
10 months ago
We were looking for Marmoleum to use in a bathroom and were pleased to find FA would install it, not many places have it. The sales person was very helpful with choosing a color and explaining options. The estimator was also good and …More
Norman Pereira
11 months ago
The kitchen flooring that was removed and replaced by flooring America was a very good experience. The people who worked on our project was very pleasant and highly skilled. The floor looks great and the service was excellent. …More
Mike Molino
3 years ago
My wife and I had our condo kitchen and master bath totally renovated by FA Design. This is the fourth dwelling that we have had renovated over the past 35 years. This was by far the best experience. …More
 
 
Yelp:
 
I am happy with FA only because of the good GM (Britton) they have there.  We bought an old townhouse last year with a lot of hidden flooring issues.  We purchased flooring from home depot but they would not install our laminate flooring unless we fixed our sub-floor.  Long story short, after removing the old carpet, we discovered that our sub-floor was grossly un-leveled.  We were stuck because the contractors from HD would not install the floor and we were told they can install it but our warranty will be voided.  I was so stressed and went online to find someone from home advisor to fix my subfloor.  The guy was a total quack and I wasted my time and money.  My subfloor was not fixed.  I called many places and finally got FA willing to take a look at my floor.  Britton came and took on this job to fix the subfloor.  With the sub-floor fixed, finally HD’s people could finish the installation.  I wish I had gone to FA from the beginning. 
Annie R. – Fairfax, VA
 
 
As my wife and I post this review, I confess based on my own very positive 2nd experience, amazement as to why others have apparently encountered ANY displeasure.  In 2012 we had Flooring America/FA Design install 1200 sq. ft. of carpeting.  We were so pleased then at the quality of the installation and our overall satisfaction of the buying experience, we wrote a commendatory letter to the president.  Three years later, this August. Flooring America just completed 800 sq. ft. of hardwood installation on our 3rd floor.  The craftsmanship, and we deliberately reference the quality of their work in this manner, was outstanding.  Most of the first morning was spent placing numerous screws in the sub-floor to assure no squeaks.  No charge.  They carefully move our furniture as if it were their own.  I confess that it was I who nicked some walls when replacing items; not them.  Matthew Grant is our trusted advisor when considering ANY flooring.  He consistently demonstrates  honesty, integrity and an obvious personal commitment to his customers that is beyond rare.  Roger, Abimael and Diego, our installation team, were superb; simply the best.  With a 38 year career in sales, skeptical of margins and service that prey on the consumer, I am the most ardent DIY’er walking the planet.  Flooring America/FA Design Build is for real.  I will continue to highly recommend their knowledge, products and service.
Ray & Meg K., Centreville, VA.
 
New hardwood installed when they said it would be.  Very professional installation and complete cleanup after.  Would use again.
David S. Ashburn, VA
 Top