FA Design Build believes in creating clients for life. We are dedicated, client-focused, and committed to partnering with you to find a style that suits you and your space.
But don’t just take our word for it — here’s what some of our clients have to say about us:
Sending you this quick shout out for Matthew Grant which my wife and I are sure is of absolutely no surprise to you both.
But speaking OF absolutes, let’s talk Matthew Grant:
* THE absolute of customer focus
* THE absolute of making sure you are 110% satisfied
* THE absolute in taking whatever it takes to overwhelm you with care and attention
The simple fact is, the world could use a whole lot more of the “MG” approach to life. He’s genuinely one of the nicest folks we’ve had the pleasure to not only meet, but, to buy from.
We’ve come back to your store 3 times solely because of Matthew.
Three years ago Matthew helped us install $5K of carpeting for our basement and family room; a particular product line you don’t ordinarily carry. But the point is, we wanted to buy from Matthew and so took a chance to see what he could do.
This past month we installed $9K of hardwoods in our 3rd floor. Matthew was our advocate with Mr. Menifee, and perhaps even yourselves, in helping us secure the Synchrony 18 month promotional financing that, otherwise, did not apply to the hardwood brand we just had to have.
Personally I have been selling for 39 years. Meg is going on 36 years in the medical field and supporting patients on a daily basis. Together we’ve learned the grace of treating people with genuine kindness and consideration; as this always seems to get “pushed forward” in how people have treated us in return.
Anyway this quick note is about Matthew, the “Total Package” of consideration, knowledge and the ABSOLUTE passion for doing the right thing.
We’re convinced Matthew will never change. It’s in his DNA.
Suggestion: DO NOT EVER LET MATTHEW GO !!!!
We welcome any and every opportunity to bring you, and Matthew, more opportunity to excel.
Ray and Meg Kriss
VERY satisfied FlooringAmerica clients
“Britton, Matt and David: I wanted to take a moment to say that I am absolutely thrilled with the way we are working together. You guys are so organized and you really are making me and my company look so good! I think we are in a great rhythm and I couldn’t be happier. Thank you for being so good at what you guys do!”
Olamar Interiors, LLC
“Great Job and Service!”
“I used them a while ago and am very happy with the results. My floor is beautiful and the price was very fair. Denise Smith was a pleasure to work with. I gave them four stars for installation because I had to have them correct a couple of areas where the trim was unprofessional, but all in all, a great experience, and I would use them again.”
July 1, 2015
Jean AK, Centreville, VA
“The FA team started with high expectations for client satisfaction and ended delivering on that same principle. We embarked on quite a project that involved heavy attention to detail. Communication throughout the project and level of professionalism are top notch. Denise, Jessica, David, Carlos and Britton proved to be a team I would undoubtedly recommend, and have! When a contracting company shows honesty and pride in their work, it shows. We are extremely happy with the outcome of our project. The FA build team deserves the honor of receiving such praise. We will return for future needs. ”
“I was referred to Floor America by my insurance company. I worked with William and Denise. They were bothprofessional and helped me select the best flooring for my claim. The measurer and installers were thorough and did an excellent job. Great service, quality product and reasonably priced. I highly recommend them.”
Bonnie R. Senft
“We couldn’t be more pleased with FA Design. You can trust them — quality work conducted by talented craftsman who take pride in their work, all at a fair and reasonable price. Everyone who we interacted with were total professionals and provided expert advice all through the process — advice driven by customer satisfaction, not price gouging. From David who captured our thoughts and ideas of what we wanted into a concept that was within budget, to Jessica who took that concept and made it a true design, to Britton who ensured the right resources were available throughout construction, to Carlos who proudly crafted our design into reality — a beautiful master bathroom we are absolutely thrilled with. We would hire FA Design again in a heart beat for any remodeling project.”
Maureen & Bill W.
“Thanks so much for all your work and great suggestions in the house. We got very positive feedback from the people who went through, and had someone submit an offer before we even got back into town on Monday. Now that our house is finished and looks so nice I almost hate to move! It’s never fun to have work done inside the house while you are living there, but you guys really made it as bearable as possible and we appreciate it. I can’t begin to describe how much more pleasant this experience was than our last contractor experience! If you ever need a reference we will be glad to provide it.”
“l’ve been working with Flooring America for my flooring needs on large and small renovations for the past five years. They have always proven themselves as efficient and hard working with the entire focus on customer satisfaction from the beginning to end of the project. lf ever I have a special request, they have gone far above and beyond to ensure they were able to meet my goals and do so in a very timely manner. Everyone at Flooring America from the sales representatives, service department and the installers are all very polite, courteous, and conduct themselves in a very professional manor. I would highly recommend Flooring America for any of your flooring needs. Please don’t hesitate to contact me for any follow-up questions.”
Trent Wahl, CAPS,
Tradition Renovations LLC
“The final product looks beautiful and Flooring America was responsive throughout.” Michael Kennedy
“Excellent group of workers. Would recommend them to anyone!”
“Excellent job! They matched my carpet perfectly. I would recommend carpet from them to anyone!”
“The service was prompt and thorough. The service Rep. was very professional and his help was immeasurable. The installers were the best and reflected the services of the company. The customer care we received was of high quality from the beginning to the end of our project. I will highly recommend doing business with Flooring America”
“Matt Grant was wonderful! I asked questions and he answered. I asked for options and he gave them to me. He called to check up and confirm. The installers were hard working and totally professional. They worked hard all day coming early and getting a big job done all in one day. When I need carpet again I will be back”
“Outstanding sales support, above and beyond, always followed through, kept us abreast of everything, great install support, and all around management of the entire project. He worked with us in a very friendly manner, and diligently went well beyond just making the sale and scheduling the install. We had a very long delay in the middle of our project (our fault), due to other ongoing renovations, and William ensured our install went smoothly despite our challenging situation. The installation guys were outstanding as well, very courteous and professional, excellent craftsmanship, hardworking, great job!”
“Joe Egan is an excellent salesman, very polite, professional, and extremely helpful. Upon purchasing a bordered carpet runner for my staircase, I was somewhat hesitant that it would work since my staircase had a small landing with a turn, but Joe assured me it could be done. Well, it looks absolutely beautiful! I couldn’t be happier with the final product. Carlos was the carpet mechanic, consulting with me as to the best approach to make this look the best it could be, and it most definitely is! Carlos was polite, helpful and a fabulous carpet mechanic. He was extremely neat and the clean-up was impeccable. I will certainly use Flooring American-Woodbridge for any future carpet purchases. Thanks again, Joe and Carlos.”
“Excellent customer service across the board! Got their name from my real estate agent when the installer for my three year old carpet would not return my calls. They came out quickly and gave me a quote to repair the carpet in four bedrooms. Work was completed a few days later. Excellent work and professional installers. Cleaned up after job. I plan on using them again with any carpet job in the near future!”
“The Flooring America showroom in Woodbridge is not anything like the typical flooring store in the neighborhood strip mall. It is a large, bright and open-spaced venue with a broad selection of all types of floor coverings. The staff is friendly, courteous and helpful and we received prompt service and guidance throughout the buying process. Our Sales rep was experienced and knowledgeable and he stayed in-touch with us throughout the job and at the completion to be sure we were satisfied.”
“Afternoon Mr. Nicklas, Drywall man Mr.Wilkinson came by and did the touch-ups and finish up on the wall corners and repainting was done. They did a good job and all looks good. I would like to thank you for your business and Flooring America for the work that was done and appreciative. If any work need to be done in the future, I would not hesitate to call again or recommend as well. My last request is would you be able to provide any receipts and/or paperwork to me (via email) for my records? That would be great and also wanted to ask if the work that was done, is a warranty provided just in case something happens to the carpet or drywall that was repaired, although I don’t expect any problems…Again with many thanks, Mr.Redmond.”
MD Raymond Redmond Waldorf
“We recently completed two projects with FA Design Build, one a bathroom renovation and the other the installation of a skylight in our living room. We are absolutely delighted not only with the design process, but also with the installation process for both projects.” Diane Sandford Falls Church, VA
see attached letter
“I am completely satisfied with my new kitchen and master bathroom. I would recommend FADesign anyone who is in the market for renovating or remodeling.”
Juanita Stokes Dumfries, VA
see attached letter
“They were responsive to my concerns and suggestions, and diplomatically provided the advice needed to steer me, at some points, in more appropriate directions. FADesign Build staff were highly professional, responsible, and responsive. I would recommend the company for any project.”
Jean Vanski Arlington, VA
see attached letter
“I am sending this letter to commend your Company on a superb job completion.”
Raymond & Mary Jane Perry, Dumfries, VA
see attached letter
“Matthew provided us excellent customer service from beginning to end. He worked diligently, even phoning me on one of his days off, to accommodate not only our budget, but the abbreviated schedule for installation which my husband and I had specified. We had done our homework prior to the purchase, and Matthew’s going the extra mile to help us select carpet which fit our budget and particularly our schedule were the reasons we chose to do business with your company. We love our newly-installed carpet, and will look to Matthew Grant and Flooring America for our next flooring project. Thank you.” Doneen Whitaker Fairfax, VA
“I first worked with Flooring America to replace the carpet in my basement, the stairs, and install hardwood in the rest of the house. The quality of work and the professionalism of the staff were excellent. Peter Meier (Sales Representative) was great! Because of my experience with Flooring America I chose to work with FA Design Build. I especially liked working with Jessica Cannon (Interior Architect). She put it all together for me. It was hard giving your home to someone, but in the end I just love my house. I was very pleased.” Kitchen Remodel, Master Bathroom Remodel, Hardwood Flooring, CarpetJuanita S. Dumfries, VA
“I was very very satisfied with the outcome. The people in your company are terrific. Your architect Jessica is fabulous, and the contractors in my home every day were reliable, polite and responsive to any questions or concerns I had.” Kitchen Remodel, Bathroom Remodel, New Full Bathroom Addition Ray C. and Carol G. Springfield, VA
“My basement looks awesome!! … I’m so pleased with the work that everyone did, and very glad that I decided to go with your company. Thanks for everything.” Full Basement Remodel with Powder Room Addition Tara M Vienna, VA